Terms of Use

Last updated: May 3, 2026. Zdomu operates as a logistics intermediary. The legal details of the party accepting payment or issuing a bill, invoice, or contract are provided to the client before payment for the respective service. For business clients, details, documents, VAT, and conditions for official export are agreed upon individually.

1. The role of Zdomu

Zdomu acts as a logistics intermediary and delivery organizer. We can help with finding goods, communicating with the seller, purchasing on behalf of the client, receiving at the warehouse, packing, documentation, and delivery. We are not the manufacturer or direct seller of the goods unless otherwise agreed.

2. Placing an order

For calculation, the client provides a link to the product or a description, quantity, value, weight, dimensions, seller's city, country, and city of receipt in Europe. The final delivery terms are confirmed by the manager after verifying the information.

3. Payment

If Zdomu purchases the goods on behalf of the client, the cost of the goods is paid in advance. The cost of our services and additional expenses are agreed upon before the start of order fulfillment. Delivery within Ukraine, delivery across Europe, packing, goods pickup, or broker services may be calculated separately.

4. Goods restrictions

The client is obliged to provide truthful information about the goods. Medicines, dietary supplements, liquids, perfumes, batteries, chemicals, food products, plants, animals, glassware, dual-use goods, and other restricted items must be agreed upon prior to ordering. We may refuse to deliver the goods if they are prohibited or pose risks.

5. Used goods

When purchasing used goods, Zdomu does not guarantee their quality, originality, completeness, or the possibility of return to the seller. Upon request, we can assist with inspection and a photo report, but the final decision on the purchase is made by the client.

6. Delivery times

Estimated delivery times are provided by the manager. They may change due to the operation of warehouses, carriers, customs, weather conditions, holidays, seller delays, or other circumstances that do not directly depend on Zdomu.

7. Liability

We are responsible for the conscientious provision of agreed logistics services. At the same time, we are not responsible for the quality of the goods, actions of the seller, incorrect information from the client, prohibited enclosures, or delays caused by government authorities or third-party carriers.

8. Changes to terms

We may update these terms in accordance with changes in legislation, logistics, or the operation of the service. The current version is published on this page.

9. Contacts

For questions regarding the terms of use, please contact prodostawka@gmail.com or call +380988944942.